Consumers Union finds misleading charges on Wisconsin Internet bills | Wbactive

A Consumers Union analysis of more than 22,000 personal Internet service bills, including Wisconsin bills, found that many of the documents disguised the true cost of the service and included “garbage charges” to increase the amount owed.

According to Consumers Union, the nonprofit publisher of Consumer Reports magazine, Wisconsinites paid an average of $75 a month, not including bundled services like cable TV. This amount corresponded to the national average.

Company-imposed fees that appear to be required by the government but are not are sometimes added to a bill by more than $10. The fees allow ISPs to raise prices without appearing to violate marketing or contractual pricing obligations.

Consumers Union found that more than a dozen internet service providers included “garbage fees” in their bills under names like “network improvement fee, internet infrastructure fee, deregulated management fee, and technology service fee.”

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